You sign in to Cityraze (the Cityraze app for iPhone and Android, published by WDS LLC, cityraze.com and ask.cityraze.com) with your GoneGlobe ID (your Cityraze account). It's the one sign-in for every GoneGlobe product. When you delete, you choose one of two things:
- Only your Cityraze data. Your GoneGlobe ID stays, so you can still sign in to other GoneGlobe products. Signing in to Cityraze again starts a new, empty account.
- Your whole GoneGlobe ID. Your Cityraze data and the GoneGlobe ID itself. You can't sign in to any GoneGlobe product with it afterwards.
In the Cityraze app
- Open the app and tap Me.
- Tap Delete Account… at the bottom.
- Choose Delete Cityraze Data or Delete GoneGlobe ID. It's deleted straight away and you're signed out.
On the website
- Sign in at cityraze.com/me.
- Click Delete account, then choose Delete my Cityraze data or Delete my GoneGlobe ID.
Can't sign in?
Email contact@cityraze.com from the address on the account and say which you want deleted. We'll do it within 30 days and reply when it's done.
What is deleted
With either choice:
- Your taste answers and what Ask remembers about you.
- Your trips, with their days, places and change requests.
- Your Ask chats, and your place in chats others shared with you.
- Your friends and the invites you sent.
Deleting your GoneGlobe ID also deletes your sign-in: your email address, name, password, and any Google or Apple sign-in linked to it.
Deletion happens at once and can't be undone.
What is kept
- If you delete only your Cityraze data: your GoneGlobe ID (email, name and sign-in methods), for signing in to GoneGlobe products.
- Usage counts (for example, how often a place's booking link was clicked) stay, with your account removed from them, so they no longer identify you.
- The newsletter is separate from your account. If you subscribed, use the unsubscribe link in any newsletter email.
- Bookings you made with a partner (GetYourGuide, hotels, airlines) are held by that partner. Ask them to delete those.
Delete some data, keep the account
- What Ask remembers: see, edit or delete each item, or switch memory off, at ask.cityraze.com/memory.
- Ask chats: delete any chat in Ask.
- Anything else: email contact@cityraze.com.
More on how we handle your data: Privacy & Cookies.